Elixia’s Electronic Proof of Delivery for saving logistics costs!
What is Electronic Proof of Delivery & why is it a must for your delivery business?
In the current generation of one-day & quick deliveries, the importance of route planning & transportation management systems has drastically surged. For a seamless digital logistics management system, the ePOD feature (electronic proof of delivery) is crucial.
ePOD is an electronic verification system which is a critical part of any delivery tracking system. It provides real-time product status updates and facilitates tracking of product delivery and returns for both businesses and end-customers.
An ePOD is a simple, trustworthy, and realistic proof for the delivery personnel, end customer, and the business. The digitized delivery option has gained an edge by canceling manual mistakes, delay of upward information, and rigidity. The COVID–19 pandemic has increased the need for e-PODs and related features for some delivery businesses.
Check nine benefits of e-POD:
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Eliminating the need for paperwork:
The biggest benefit of mobile proof of delivery software to any organization is the removal of paperwork from the delivery confirmation process. Collecting data manually is a very time-consuming process marked by long delays between the stage of gathering information and processing it. Additionally, it relies on a medium that is easily damaged, lost, or destroyed, making it vulnerable to loss or destruction. Comparatively the digital proof of delivery software is easy to use. The mobile ePOD software lets carriers collect data after delivery with the touch of the screen, which minimizes the administrative and financial burden of filling out forms by hand hence saving a lot of time and effort. After collection, the mobile app instantly uploads the information into the system. It then becomes accessible to all stakeholders in real-time and can’t be easily damaged or lost.
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Improving Communication with Customers:
Several features integrated with ePOD software allow shippers to ensure that accurate information reaches the customer about their deliveries.
These may include:- Notifications and alerts, which help customers plan their time around ETAs. For example, following electronic proof of delivery integration service shippers can send email reminders to customers on the day of the delivery, or a text message alert an hour before it arrives.
- Real-time delivery tracking, helps shippers and customers stay up to date with the status of the delivery and its location. For example, knowing the location of a package can help agents notify customers of its arrival.
- Information about the delivery, helps shippers confirm the receipt of delivery while enabling customers to add special instructions about future drop-offs. For example, ratings and feedback let shippers know the performance of carriers at different routes, which makes it easier to assign them based on customer preferences.
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Raising the Quality of Service:
Using an electronic proof of delivery app to verify the receipt of goods is a very effective method of confirmation. Not only that, but it is also much faster, simpler, and more professional than using a paper challan or docket. For carriers, it also means having all the relevant information about the delivery and its recipient at the touch of the screen, which makes it easier to provide lasting service to customers at every drop-off.
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Increasing the accuracy of Proof of Delivery:
Electronic proof of delivery provides a plethora of options when it comes to capturing data. A company can combine and custom-build its unique electronic form. From photos and driver comments to checkboxes and time-stamps, it gives shippers a greater depth of insight from the field, which they can use to provide more accurate information to customers.
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Enabling Real-Time Visibility:
Allowing information to flow from the field to the central hub lets shippers at the office stay up to date with the latest developments. They can easily review data as it arrives, and take immediate actions if the situation requires it. Better visibility also means better control and transparency. This enables better fleet management and resource distribution, aiding shippers in addressing issues that impact customer expectations.
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Creating Consistent Workflow:
Connecting all team members on one platform creates a uniform network across the entire delivery service. It develops a systematic process so the workforce can carry out consistently across various departments, depots, & stages of delivery. Simultaneously, the system ensures everyone involved in the delivery chain complies with the standards during data collection or creating reports. At the same time, the data itself is uniform according to the same format. This consistency makes it easier to build a steady flow of data that everyone can easily access and utilize.
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Supporting Unique Service Requirements:
Although the system provides consistency across the delivery service, it doesn’t prohibit the disruption of the workflow to complete unique tasks or manage the process during certain situations. This allows organizations to adapt to various stages of the service, or create totally customized workflows to meet client demands for their deliveries.
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Streamlining Internal Communication:
Using a single platform to plan, manage, track, schedule, and complete tasks also make it easier to communicate internally.
For example, when drivers want to access certain information during deliveries, they can simply use the driver app instead of making unnecessary calls to shippers at the office. Additionally, the software is usually configured in such a manner that it automatically sends notifications to carriers. This also eliminates the need to contact other members of the team at the office. If need be the operators can get in touch with carriers, simply using the integrated messaging system. It can be set up to deliver text messages either to individual agents or to groups of agents operating in the same fleet. -
Optimizing Performance and Output:
Sending, receiving, and accessing data quickly via electronic proof of delivery devices boost the productivity of the workforce. It enables drivers & carriers to complete a higher number of delivery drop-offs, as shippers can dynamically schedule new tasks as orders arrive. Removing the need for manual data entry also frees up vital resources for everyone involved in the delivery chain. This can be put to better use by completing high-priority tasks. The vast amount of collected data can optimize performance throughout the delivery chain. Operation managers can analyze essential KPIs to uncover problems & fix them or simply take actions to improve the entire chain.
Thinking About Adopting Electronic Proof of Delivery?
We have got everything you need to start improving and propelling your delivery to the next level.
Elixia’s Consignee platform – Automate & digitalize your delivery process with Elixia’s electronic proof of delivery solution
The Consignee platform enables you to get the real-time status of deliveries & provides instant alerts in case of any shortage/ damage of shipments. Delivery confirmation will be given via OTP, mobile app, or text messages. The system then instantly shares the updated status with all relevant stakeholders for faster approvals & payment processing. Thus, the product helps you efficiently digitalize your entire delivery process.
Benefits of Consignee Platform:
♦️ Records trip-wise unloading efficiencies like a 𝐬𝐡𝐨𝐫𝐭𝐚𝐠𝐞, 𝐝𝐚𝐦𝐚𝐠𝐞, 𝐨𝐫 𝐞𝐱𝐜𝐞𝐬𝐬 of delivered shipments along with reasoning.
♦️ 𝐔𝐩𝐥𝐨𝐚𝐝 𝐏𝐫𝐨𝐨𝐟 𝐨𝐟 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 by capturing relevant information.
♦️ Monthly Reports & Analytics to 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐜𝐨𝐧𝐠𝐞𝐬𝐭𝐢𝐨𝐧 𝐳𝐨𝐧𝐞𝐬.
♦️ 𝐃𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐝𝐞𝐭𝐚𝐢𝐥𝐬 & costs involved with gate-in, dock-in,dock-out & gate-out timings.
Conclusion
New age and modern ePOD systems are necessary to have a digital delivery experience. There are several options while choosing how to implement ePOD. But if you’re a large enterprise looking to deliver a cutting-edge experience, Elixia’s Consignee Platform is a comprehensive Electronic Proof of Delivery platform that will help you bring in a digital transformation to reduce costs and improve operational excellence.
Speak to our Supply Chain & Logistics Experts to know more about the Consignee Platform —> Schedule a Demo
